Refund Policy
Returns
You have the option to return or exchange items purchased on thehappygrove.in within 10 days of receipt, for a reason of mismatch or receipt of a defective item. If 10 days have gone by since delivery of the item, unfortunately we can’t offer you a refund or exchange. Whereas, we will not accept any return, if you select an incorrect item during the purchase. So, we request you to check the product features& description before you place an order on thehappygrove.in. In case of returns, we will credit the amount you paid for the products to your account within 7 days after receiving product at our registered office. Or, we will replace the same item in good condition as per your order, at free of coast. However an exchange is subject to availability of the item in our stock. Only self-ship return /exchange allowed for all the items, the pickup facility will not be available.
For any return, you are requested send us an email at online@thehappygrove.com with reason for return. Once you receive a return confirmation from us, you need to send the item to: KCK Agro Products Pvt. Ltd.Plot 18 KSIDC Industrial Growth Centre,Kinalur, Kozhikode District,Kerala - 673612.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@thehappygrove.com with reason for exchange. Once you receive a confirmation from us, you need to send the item to: KCK Agro Products Pvt. Ltd.Plot 18 KSIDC Industrial Growth Centre,Kinalur, Kozhikode District,Kerala - 673612.
the following EXCEPTIONS and RULES apply to this Policy
1.All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging and should not be broken or tampered with.
2.For exchange/return, you must return the product to us through any logistic agency or directly return to our registered office, kindly pack the items securely to prevent any loss or damage during transit. we recommend you to use a reliable courier service to do this. Once the item is received to us, you will be reimbursed the actual shipping coast paid by you. This is subject to your return having met the requirements of this Policy.
3.Once we receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your account in case you request for return. please send an email with the following details from your registered email address to online@thehappygrove.com
1.)Bank Name
2.)Account Holder Name
3.)Bank Account Number
4.)IFSC Code
5.)Account type – Savings or Current
If you want a replacement for the item, we will send a new product.
If the returned product does not pass the quality check we shall return it back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@thehappygrove.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.